Due to the continuing COVID-19 pandemic and the ongoing tightening of restrictions from the Coronavirus Pandemic, Village Park Animal Hospital’s lobby will remain closed at this time. We apologize, but our restrooms remain closed to the public as well. We will continue to see patients without their owners in the clinic. We understand that this is frustrating at times, but please be assured that our entire team continues to do everything in our power to remain open and accessible as an “essential” business. We ask that you please fill out the Curbside Drop Off Form completely the day before your pet’s appointment, if possible.

We have installed a wonderful camera system so that we will see your car as it pulls into our driveway. This ensures that our receptionists can respond as quickly as possible to your presence. Please be patient, and remain in your vehicle with your face mask in place. A receptionist will come out shortly to check you in and will direct you to either a parking spot or to go around and pull up curbside.

Our technicians will be notified of your arrival and someone will be out to your car to get your pet. Please fully remove your pet’s collar & leash, or harness, and place your pet into the back seat of your vehicle. A team member will access them from the rear door (opposite the driver when possible) so ensure a 6ft distance. Please keep your face mask on at all times and remember, we cannot take your pet out of your lap in the front seat, or through a window.

Our Doctors will examine your call you with recommendations and the room technician will call you to go over costs and to get your verbal approval before we start any treatment. PLEASE, STAY OFF YOUR CELL PHONE so we can reach you in a timely manner. The receptionists will then call you to check out by phone.

We are still experiencing some delays in keeping certain foods and medications in stock and so we greatly encourage you to use our VETSOURCE link to order your foods and medications directly, when possible, which will be shipped directly to your home. It’s a very simple and straightforward process, and it will save you a trip to our hospital. Please give it a try and let us know what you think.

Please remember that for appointments that do require your pet to be seen with you in attendance, you and your pet will be seen in our private, outside enclosure.

Thank you for your understanding and assistance in helping to keep everyone safe. These measures will help us direct our resource effort more toward you and your pet, instead of disinfecting public areas constantly. We hope that you understand our goal is to keep all of us healthy (you, your pets, and our staff!).

As a reminder, a new roundabout is being constructed right in front of our hospital on Eisenhower Drive. Click here to view a map that details the construction zone, time frame, and most importantly the alternate routes to get to us.

Thank you and stay safe!

Kathryn Carlson, DVM & Staff
Village Park Animal Hospital